FAQ

Is there a parking lot?

Yes, there is parking available in front of the hotel for approximately 100 cars. (Price: ¥600 per use for a maximum 24 hours)
The parking operates with license plate photography. Please check your license plate number in advance when parking.
Guests staying at the hotel have free parking (Please inform the staff that you wish to use the parking lot.)

Could you please arrange a taxi?

We accept reservations at the front desk. Please inquire in advance.

What time is the check-in time?

The regular check-in is from 15:00 (depending on the plan). Please contact us if arrival time is after 20:00.

Can you keep my luggage?

Luggage for guests can be kept at the reception.

What is the payment method?

You can use cash, credit card, and PayPay.

Is there a fee for children staying without their own bed?

Children above elementary school age are expected to pay the same room rate as adults and have their own bed. Children under elementary school age can stay free of charge when using existing beds.

Can an extra bed be added?

An extra bed can be added for a fee. Please contact us in advance as there are room types that cannot accommodate an extra bed.

Do you have baby bed rentals?

Available free of charge (For children less than 1 year old). However, please contact us in advance as the number is limited.

When will a cancellation fee be charged?

Cancellations must be made at least 3 days before the check-in date. After that, the following cancellation fees apply.
*May vary depending on the reservation plan.

For reservations of up to 10 people
2 days before: 50% of the accommodation fee
The day before: 100% of the accommodation fee
Please contact us for cancellations involving more than 10 people.

Do you have non-smoking rooms?

All guest rooms at LUIGANS are non-smoking.

Do you have a humidifier rental?

There are air purifiers and humidifiers in all rooms.

Is internet access available?

Wireless LAN is available in all rooms free of charge.

How big are the beds?

Twin type bed 130 cm × 190 cm
Double type bed 160 cm × 190 cm
Extra bed 110 cm × 190 cm

Are pets allowed?

Guests with a dog-friendly plan can stay with a small breed of dog weighing up to 10 kg in the room. For more information Here

Are there thermal bath facilities?

There is no natural hot spring available, but there is a large public bath (with a sauna) that can be used exclusively for hotel guests.

How can I use the tennis court?

There is a tennis court within a 3-minute walk from the hotel. Uminonakamichi Marina & Tennis operates the courts, so please contact us for more information.

Inquiries about Tennis Courts
Uminonakamichi Marina & Tennis
092-603-2221

Does the room have an ocean view?

From the room windows, you can overlook the pool and green garden and the blue ocean waters of Hakata Bay. The panoramic view of the sky and the sea are at full display from all rooms.

About the free shuttle

A free shuttle bus runs at "Hearts Bus Station Hakata", which is a 5-minute walk from JR Hakata station. The platform will vary depending on the time of day. No reservation is required.

[Caution] Please be sure to read the following.
* Delays and suspensions may occur due to traffic congestion.
* You may not be able to board the bus when it is full.
* If you are unable to board due to suspension, delay, full seats, or other reasons, please use another means of transportation. Please note that we cannot guarantee the use of the bus.
* For group customers who are coming for weddings, banquets, meetings, and other such events, we can also prepare a chartered shuttle bus from around JR Hakata station, subway "Tenjin" station or other specified location upon confirmation. Please contact us in advance in such case.

Where is the restaurant for breakfast? Does breakfast require reservations?

Breakfast is served at The Lounge on the Water on the 1st floor.
Please contact us in advance if you would like to have breakfast only without staying as there is limited availability for non-stay guests.

Reservation Number：092-603-2525

I am not a hotel guest. Can I eat breakfast?

Non-staying guests are also welcome. Please enjoy the resort breakfast at the beginning of a wonderful day.
*There are restrictions based on availability, so please contact us in advance if you want to use only breakfast.

Is the restaurant fully booked?

Although the restaurant does not work on a complete reservation system, it is recommended to make a reservation as it is expected to be particularly busy on the weekend. Please feel free to contact us anytime.

Can I reserve a specific seat?

It is not possible to reserve specific seats. Seats are automatically assigned in the order in which reservations are made. We accept reservations from 6 months in advance, so please feel free to contact us.

For celebratory events, can you arrange flowers and cakes?

Requests such as flowers and cakes can be accommodated. We will do our best to make it a wonderful special day. Please inquire for more specific arrangements.

Is there a laid-back cafe for coffee and tea?

Only the The Lounge On The Water offers cafe options. Please enjoy your time with a cup of coffee or tea.

Can I bring my own wine bottle?

Yes, it is possible to bring your own wine. There is a corkage fee of 4,500 yen per bottle. Please let us know in advance when you make your reservation.

Can I bring in a cake?

Due to hygienic reasons, cakes and other food items from outside the restaurant cannot be eaten at the restaurants. You may have it in your own room during your stay to prevent potential cross-contamination.

Is there a charge for parking if I eat at the restaurant?

Parking is free with a parking coupon when you use the following services.
Lunch/cafe time: 3,000 yen or more per person
Dinner time: 7,000 yen or more per person
If the above conditions are not met, a fee will be charged. (¥600 per visit for a maximum 24 hours *Free for overnight guests)
There is also a chauffeur service  available for customers who come by car.

Are children allowed in the restaurants?

Children are welcome to dine in all restaurants. Families often dine at the resort restaurants. Please contact us as there are set menu plates for children.

Can I bring baby food?

If your companion is dining at a restaurant, you can eat together. We can also warm up your meal, so please feel free to ask.

Is there a dresscode?

There is no strict dress code, so please feel free to wear your favorite clothes. Please refrain from wearing the nightwear and slippers provided in your room.

Can the restaurants be used for afterparties or gatherings?

Yes, you can have a wonderful party with your friends at the resort. It is also available for family dinners and a girls' night out. We have a variety of party plans available so please contact us by phone

Are weekend tours available?

Yes, it is possible.
On the day of the bridal fair, we will be introducing the venue, discussing the schedule and estimates, offering a luxurious free tasting, and other activities for approximately 3 to 3.5 hours, so please feel free to contact us with any concerns you may have.

For all participants of the fair, we have prepared various benefits depending on the fair, such as < THE LUIGANS Spa & Resort Pair Accommodation Coupon> <First Visitor Benefit> <Morning Visitor Benefit>, so we look forward to your reservations for the fair.

Reservations and enquiries by phone
Bridal Office
【inquiry】
092-603-2345
Weekdays 12:00-17:00 Saturdays, Sundays and holidays 9:00-17:00
Closed on Tuesdays *Excluding public holidays

[Tour reservation]
050-1860-4981
Weekdays 12:00-17:00 Saturdays, Sundays and holidays 9:00-17:00
Tuesday here: 070-5571-7102

Reservation Form

Are there children food options?

A children's lunch at ¥ 3,000 for younger kids and a child course older kids at ¥ 5,000 are available. Other allergy compatible menus are also available.

Can you you receive tours alone?

Yes, some customers participate alone. Please do not hesitate to come. Please make a reservation in advance.

Is there a place where you can store your luggage during the party?

Yes, we have a cloak room. All luggage except valuables can be kept here. You can also send the costumes of guests by mail in advance.

What happens if there is bad weather on the day?

Please rest assured, even if it rains, there is a wedding space indoors.

Is there a waiting room for the bride and groom?

Yes, there is a makeup room as well to get ready.

Is the venue also available in the winter?

Yes, of course it is possible to have a wedding during the winter season. The venue would be the indoor space. 

Are there makeup and dressing services for weddings guests?

We offer help with dressing and hair and makeup for wedding guests. We have a changing room for women available all day, so doing your makeup on site and only having your hair done is also possible.

For guests coming from afar, are there accommodation plans?

Yes, we can introduce you to the hotel accommodation plans and surrounding hotels.

Do you have a wheelchair?

We have wheelchair rentals free of charge. Please be assured that there is also a barrier-free rest room.

Is there a shuttle bus?

We have a courtesy bus for both families. In addition, a free shuttle bus operates at Hearts Bus Station Hakata, a 5-minute walk from JR Hakata Station. There is no need to make reservations, so please use it freely. Please see the access page for shuttle bus timetables and precautions.

Is there a parking lot?

Yes. We have a dedicated parking lot. (10 large buses and 100 passenger cars can be accommodated.)
Parking fee: ¥600 (maximum 24 hours)
*Free for the bride and groom, their relatives, and guests staying at the hotel.

Is there a waiting room for relatives?

A waiting room will be prepared according to the number of relatives.

Is the venue accessible by car?

About 30 minutes by car from JR "Hakata" station.

Are catering services available (business trip banquet)?

From corporate parties to large group gatherings, we can dispatch chefs and service staff upon request.

For phone inquiries
092-603-2435
Weekdays 10：00～18：00 * Closed on Saturdays, Sundays and holidays. 

Are there small meeting rooms?

We offer private rooms of various sizes. You can definitely experience a productive meeting at the resort.

Can special engagement events be held?

There will be small banquet room or private room of the restaurant prepared. There is also a recommended dinner party plan.

Is there a parking lot?

There are parking spaces for 100 cars.
Parking fee: ¥600 (maximum 24 hours)
*Free for the bride and groom, their relatives, and guests staying at the hotel.

Are transportation arrangements possible?

A shuttle bus operates from "HEARTS bus station Hakata" at a 5-minute walk from JR "Hakata" station frequently throughout the day. Please feel free to contact us as we can arrange a free private shuttle bus depending on the number of people and your plan when reserving for groups.

What are the business hours?

From 11:00 to 22:00 (Last entrance by 20:00).

What kind of facilities are available?

Treatment rooms (3 rooms), hot spa (public bath), sauna, powder room, and a relaxation area are available.

Should I arrive early?

Please come to the spa reception at the reservation time (arrival time) that you requested when making the reservation. If you want to take a bath or shower before treatment, please come with plenty of time. Advance reservations are required for bathing. Also, please note that we cannot accept extensions if you arrive late due to personal reasons.

Are there age restrictions?

Available to guests 18 years old and older.

Hong long in total would the treatment take?

Taking into account the counseling and after-tea time, the treatment time you choose + 30 minutes would be the estimate time spent.

Should I bring anything?

All necessary amenities and basic cosmetics are available at the spa facilities. Feel free to bring any items you may use for makeup after the treatment.

What are the garments worn during treatment?

Special paper shorts are provided for the treatment. When coming to the Spa, you can come in your own clothes or wear your lounge and slippers from your room, only when using the stairs directly connected to the large public bath (2nd floor).

Are reservations necessary?

Please make a reservation in advance. We offer a spa menu that meets your needs and is flexible upon request.

Are there any health conditions that prohibit treatment?

If you were recently hospitalized, have high blood pressure, cancer, osteoporosis, or are pregnant, you may be refused treatment. Please inquire. Please also refrain from taking alcohol immediately before and after treatment.

What is incuded in the treatment?

While being surrounded by the essence of YON-KA products, we offer body massages with aroma oil, hot stone therapy and facial care. We will propose a menu according to your wishes and concerns. Please contact the spa reception.

Is there a convenience store nearby?

There is a convenience store about a 10 minutes drive from the hotel. Confectionery, drinks, minimum daily necessities, and other items are sold at "The Shop" on the first floor of the hotel. Please feel free to ask if there is anything in particular you would require.

Are baby products sold at the hotel?

There are diapers and toys at the shop on the first floor.

Can I buy souvenirs at the hotel?

A wide variety of products are available for purchase, including hotel amenities, Fukuoka local souvenirs, THE LUIGANS Spa & Resort original goods, and the dashi brand "Tekazanya."

Is there a free shuttle bus to the hotel?

A free shuttle bus takes a round trip between the hotel and "Hearts Bus Station Hakata", which is a 5-minute walk from JR "Hakata" station. Please check the timetable on the access page for each departure and arrival time.

Is there internet access at the hotel?

Wireless network systems are available at the hotel. Wifi is fully equipped in the common areas as well. (No password)

What credit cards are accepted?

The following credit cards can be used.
JCB, Diners Club, Visa, AMEX, UnionPay

I am staying with my child. Is there an extra fee?

For children under elementary school age, it is free if they share the bed with the adults. An extra bed can be accommodated from 8,000 (varies depending on the season). We also offer baby cot rental and amenities for children. Please inform the hotel when making a reservation. Please be assured that you can use public spaces such as restaurants with your children.

Are there childcare facilities and babysitters available?

Child care facilities are not available in the hotel. We can arrange babysitting services for a fee if you contact us in advance.

(Example of charge) ¥ 6,500 per 2 hours (Reservation required up to 3 days in advance)
※ Prices vary according to the desired conditions. Please contact us by phone for more information.

Inquiry by phone
092-603-2525 (24 hours reception desk)

Are there dress-up and makeup services?

Available by reservation. If you are visiting for a wedding, please check the "To All Members" page.

Is it possible to take pictures of the hotel, facilities, lawn areas and gardens?

Please feel free to ask our staff if you would like to take pictures with your own camera. If you wish to take photos of specific locations or publish photos please apply in advance to the hotel representative for permission to do so. We also ask that you apply for permission before taking photographs for commercial purposes.
If you would like to hire a photographer, please contact our Marketing and Sales Department.

Phone Inquiry
092-603-2435 (Marketing and Sales Department)
（Weekdays 10：00～18：00 * Closed on weekends and national holidays）

Are there gift vouchers or hotel gift tickets?

We offer tickets for accommodation, restaurants and spa packages. Please feel free to inquire.

Can I stay with my pet? Is there a place to keep pets?

Dog friendly plan allows guests to stay together with their pets in their room. The current plan is limited to small dogs weighing less than 10 kg. Pets are only allowed in then guest rooms and will be refused entry to restaurants and other common areas due to hygienic reasons. We do not have a pet storage facility. Thank you for your understanding.
* Only guide dogs can enter the other hotel areas and facilities.

What are some nearby tourist attractions?

・ Marine World Umino Nakamichi (Aquarium) ... about 5 minutes on foot
・ Uminonakamichi Seaside National Park ... About 5 minutes on foot
・ Shikanoshima Beach  ... 15 minutes by car

Is there a catering service?

There is a catering service available. Please contact our Marketing and Sales Department.

Phone Inquiry
092-603-2435
（Weekdays 10:00～18:00）

What does "THE LUIGANS" mean?

The hotel was designed based on the motif of the simple, geometric modernist architecture based on white structures, boldly incorporating water and light and a bright primary colored walls, as it would be designed by Luis Barragán, a world-renowned Mexican architect who won the Pritzker Prize in 1980 (died November 22, 1988). The hotel was named "THE LUIGANS" as a homage to Luis Barragán.

Can the pool be used all year round?

As it is an outdoor pool and with no heated water, it is only available to hotel guests in the summer.

Can you swim on the beach in front of the hotel?

The beach in front of the hotel is a swimming prohibited area. We will show you to the nearby Shikanoshima Beach.

Until what age can children share one bed with their parents?

Children under elementary school age can stay in an existing bed free of charge. Children over elementary school age are expected to stay at the same room rate as adults with their own bed.

Are there children amenities available?

We have nightwear (size 120 cm only), toothbrushes and slippers for children. Please request children amenities when making your reservation.

Is there a nursery in the hotel?

There is no nursery at the hotel. Babysitting services can be arranged for a fee if you contact us in advance.

(Example of charge) ¥ 6,500 per 2 hours (reservation required up to 3 days in advance)

※ Prices vary according to the desired conditions. Please contact us by phone for more information.
Inquiry by phone 092-603-2525 (24 hours reception desk)

Do you have baby bed rentals?

Baby beds can be set in the rooms free of charge upon request. There is a limit to the number of units, so please apply as soon as possible.

Is there a meal menu for children?

There are several types of meals such as the "Kids plate" for children, including curry and bolognese. It is available at at any restaurant in the hotel (Kids plate ¥ 1,500). Please feel free to contact us for more detailed requests.