Terms of service

In order to ensure the safety and comfort of all guests, THE LUIGANS Spa & Resort has established the following terms of use in accordance with Article 10 of the Accommodation Contract. We ask for your cooperation in observing these terms.
Please be particularly mindful of these rules, as we may be forced to refuse your stay or use of the hotel facilities and may also hold you liable for any damages incurred by the hotel if you do not abide by them.

About the use of guest rooms

1. Please check the evacuation route map from the room as it is described inside the room door.
2. Please make sure to lock your door lock and door guard while staying in the room, especially when you go to bed.
3. When knocked on the door, open the door with the door guard on. In addition, please do not open the door to strangers and please contact the reception when seeing a suspicious person.
4. Please note that there will be a charge of 30,000 yen as a cleaning fee if there is a smell that cannot be easily removed such as from smoking in the room.
5. Please refrain from acts that cause fires.
6. Please do not use anything that is likely to cause fire such as firearms for heating, cooking etc. in the room.
7. Please do not use the room for the purpose other than accommodation such as sales act (exhibition, party etc.) without permission of the hotel.
8. Please do not move the equipment in the room without permission of the hotel, or make a construction in the room or modify the present condition significantly by remodeling.
9. Please do not put anything on the window side that would damage the appearance of the hotel.
10. Please contact the lobby after 10 pm for visitors.
11. Please note that non-registered guests are strictly prohibited.

About the room key

1. Please make sure to bring your room key and check the lock before leaving the room during your stay.

About payment

1. Please come to reception upon departure to confirm any remaining fees. Please note that you may be required to make a payment at any time during your stay.
2. Please note that we may be required to make a deposit upon arrival.
3. The hotel will refuse to pay for services or purchases in behalf of guests, such as shopping charges, ticket charges, taxi charges, postage stamps charges, luggage postage, etc.
4. In addition to the standard legal tax, there is a 10% service fee.

About valuables and receipts

1. The hotel is not responsible for cash and other valuables kept in your room or anywhere at the hotel.
2. Processing of lost property in the hotel will be stored for a certain period, and will be handled in accordance with the Lost Property Law thereafter.
3. If you do not contact us after the designated period of time, any lost items or items kept by the hotel will be processed as items without the intention of being handed over and disposed.

   (1) Receipt at cloakroom 1 month

   (2) Storage in the store room 1 month

Please do not bring in the following things that would inconvenience other customers at the hotel, or engage in such conduct.

1. Animals, birds and other pets
2. Explosives, volatile oil, other flammables or flammable materials
3. An offensive odor
4. Types of guns, swords, stimulants, etc. that are prohibited to possess by law
5. Bringing food and drink from outside the hotel
6. Behavior that disturbs other guests or are against moral behavior 
7. Going into public spaces other than the second floor to the seventh floor wearing only bathrobes and slippers
8. Distribution of advertising materials, sale of goods, solicitation, recruitment activities, etc.
9. Taking photos in the hotel without permission of the hotel and using photos taken in the hotel for business purposes
10. Access to non-customer facilities such as emergency stairs, rooftops, machine rooms, etc. except in emergencies or unavoidable circumstances

In the event of damage, contamination, or loss of building fixtures, equipment, or other items due to reasons other than force majeure, you may be required to pay the corresponding reimbursement amount.